Refund and Returns Policy

Refund and Returns Policy for Vexotis Ultra-Compact Gaming Devices

At Vexotis, we are committed to providing high-quality ultra-compact gaming devices. Your satisfaction is our priority, and we aim to ensure a smooth return and refund process. Below is our Refund and Returns Policy.

1. Return Eligibility

You may return items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • Items must be unused and in their original packaging.
  • All tags and labels must remain attached.
  • A receipt or proof of purchase is required.

2. Non-Returnable Items

Certain items may be non-returnable for hygiene and safety reasons, including:

  • Items that have been opened, used, or damaged.
  • Products specifically marked as final sale.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at vexotis@gmail.com or call us at (573) 256-7648 to request a return authorization.

  2. Package Your Items: Securely pack the items you wish to return, including all original materials and documentation.

  3. Ship Your Return: Send the item to the following address:

    Vexotis Returns
    2700 Napoleon Ave
    New Orleans, LA 70115, USA

    Please note that you are responsible for return shipping costs unless the return is due to an error on our part.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

5. Exchanges

If you received a defective or damaged item, we will gladly replace it. Please contact us within 30 days of receipt for assistance with exchanges.

6. Late or Missing Refunds

If you haven’t received your refund after the specified time, please check your bank account again. If the refund hasn’t appeared, contact your credit card company or bank, as it may take some time before your refund is officially posted.

7. Changes to This Policy

Vexotis reserves the right to modify this Refund and Returns Policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.

8. Contact Us

If you have any questions or need assistance regarding our Refund and Returns Policy, please reach out to us:

  • Address: 2700 Napoleon Ave, New Orleans, LA 70115, USA
  • Phone: (573) 256-7648
  • Email: vexotis@gmail.com

Thank you for choosing Vexotis for your ultra-compact gaming device needs. We appreciate your business and are here to help ensure your experience is a great one.