Refund and Returns

At Vexotis.xyz, we are committed to ensuring your satisfaction with every purchase. Our Refund and Returns policy is designed to offer you peace of mind and a smooth process if you need to return or exchange an item. Please review the following guidelines:

  1. Eligibility for Returns: To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Returns are accepted within 30 days of the purchase date. Sale items are generally non-returnable and non-exchangeable unless otherwise stated.
  2. Non-Returnable Items: Certain items are non-returnable, including sale items, customized or personalized products, and digital goods. Please check the product details before making a purchase.
  3. Return Process: To initiate a return, please contact our customer service team at info@vexotis.xyz  Provide your order number and the reason for the return. We will guide you through the process and provide instructions on how to return the item.
  4. Shipping Costs: Customers are responsible for return shipping costs, unless the item is defective or the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.
  5. Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow up to 14 business days for the refund to appear on your statement.
  6. Exchanges: If you need to exchange an item, please follow the return process and place a new order for the desired item. We do not facilitate direct exchanges.
  7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with details and photographic evidence. We will work to resolve the issue promptly, which may include a replacement or a refund.
  8. Customer Support: For any questions or concerns about our Refund and Returns policy, please contact our customer service team. We are here to assist you and ensure a satisfactory resolution.
  9. Address: Barnhardt Student Activity Center, 9201 University City Blvd #202, Charlotte, NC 28223, United States.

    Phone: +17046871100

    Email: info@vexotis.xyz

Thank you for shopping with Vexotis.xyz. We appreciate your understanding and cooperation with our Refund and Returns policy.